Refund policy

Refund Policy

Every item we make is custom, printed or embroidered from your artwork, so we can't accept returns or give refunds for change of mind. We want you to be happy with your order, so here is how we handle problems:

- If we make a mistake (wrong item, wrong size, damage, or a print or stitch that doesn't match your approved proof), tell us within 7 days of pickup or delivery. We will remake it or refund you.
- We send a proof before production. Once you approve it, spelling, colors and placement are final as approved.
- Orders can be cancelled for a full refund until we start production. Call or text us as soon as you can.
- Approved refunds go back to your original payment method within 5 to 10 business days.

Contact us: (928) 581-5537